Returns and Refunds Policy โ€“ Basgiath Sweatshirts ( Tylv Clothing LLC )

At Basgiath Sweatshirts ( Tylv Clothing LLC ), we take pride in crafting high-quality, made-to-order products just for you. While most of our customers are happy with their purchases, we understand that things can occasionally go wrong. If that happens, we’re here to make it right.

โœ… Return & Exchange Eligibility

We accept return or exchange requests within 15 days of delivery, provided your issue falls under one of the following categories:

  • The item arrived damaged, defective, or broken

  • You received a product that is significantly different from what was advertised (wrong design, color, or size)

  • Incorrect item or variation sent

  • Your order was incomplete

  • The parcel was lost in transit

  • There was a technical error during order fulfillment

๐Ÿšซ Return Requests Not Accepted For

Since all our items are made specifically for each customer, we do not accept returns or refunds in the following situations:

  • Change of mind or buyerโ€™s remorse

  • Ordered the wrong size, color, or design

  • Provided an incorrect shipping address

  • Items that have been worn, washed, or altered

  • Return requested without prior approval

๐Ÿ“ฌ How to Submit a Return or Refund Request

If your case meets the eligibility criteria, email us at [email protected] with the following:

  1. Your order number

  2. Clear photos or a video showing the issue

  3. A photo of the shipping label

๐Ÿ“ธ Make sure your images are sharp, taken on a clean, flat surface, and clearly highlight the issue. If the concern involves size or alignment, include a measuring tape or ruler for clarity.

๐Ÿ’ก Resolution Options

Once your request is approved, we will either:

  • Ship a replacement item at no extra cost, or

  • Issue a full or partial refund based on the issue

You will not be required to return the item unless specifically instructed.

๐Ÿ“ฆ Return Shipping Instructions (If Required)

If a return is required, please send the product to:

๐Ÿ“ 4004 Red Pony Ct, Las Vegas, NV 89110, United States.

Return conditions:

  • Product must be in original condition (unworn, unwashed, with tags)

  • Must include original packaging

๐Ÿšซ Unauthorized returns or items sent without approval will not be processed.

Shipping costs for returns are the customer’s responsibility unless the error was on our side.

๐Ÿ’ฐ Refund Eligibility & Conditions

You may request a refund if:

  • The product was faulty, damaged, or incorrect

  • An item was missing or undelivered after 30 business days

  • You canceled the order before production began

  • A confirmed production or shipping issue occurred

Refunds are issued to the original payment method and may take up to 10 business days to appear on your account, depending on your provider.

โŒ Refunds Will Not Be Granted When

  • The product was correctly produced based on your order

  • The item was used, washed, or damaged after delivery

  • You returned an item without prior authorization

  • The item was bought during a promotion or sale

  • You submitted a claim after 60 business days

  • You entered incorrect order details (e.g., size, name, address)

๐Ÿ” Helpful Tips Before Ordering

To avoid disappointment:

  • Double-check all personalization info

  • Verify shipping details

  • Review size charts and descriptions carefully

๐Ÿ“ž Need Assistance?

We’re happy to help! Contact our support team anytime:
๐Ÿ“ง [email protected]

Thank you for shopping with Basgiath Sweatshirts ( Tylv Clothing LLC ) โ€” we appreciate your trust and support.