Return & Refund Policy

Effective Date: 01/21/2026

At Basgiath Sweatshirts, we are committed to delivering high-quality Basgiath War College–inspired apparel. Your satisfaction is important to us. If your order does not meet expectations, please review our policy below and contact our support team for assistance.

For any return or refund inquiries, please contact:
[email protected]

1. Our Quality Commitment

Every sweatshirt is carefully produced, inspected, and packaged to ensure it meets our quality standards.

If your item arrives damaged, defective, or incorrect, we take full responsibility and will work quickly to resolve the issue.

This policy is designed to provide a fair and transparent resolution process for both our customers and our business.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping

  • Defective due to manufacturing error

  • Incorrect (wrong size, design, or item)

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A clear description of the issue

  • Clear photos showing the damage or defect

In most cases, once verified, we will offer:

  • A free replacement, or

  • A full refund (if replacement is not available)

You may not be required to return the damaged item.

3. Return Eligibility

You may request a return within 30 days of delivery under the following conditions:

  • Item must be unused

  • Item must be unwashed

  • Item must be in original condition

  • Item must be in original packaging (if applicable)

Returns that do not meet these conditions may not be eligible for a refund.

4. Non-Eligible Return Reasons

We do not accept returns or issue refunds for:

  • Incorrect size selected by the customer

  • Change of mind after purchase

  • Minor color variations due to screen differences

  • Damage caused by improper washing or care

  • Normal wear and tear

  • Items modified after delivery

Please carefully review the size chart before placing your order.

5. Order Cancellation & Modifications

Due to our fast processing times:

  • Orders may be canceled or modified within 2 hours of purchase.

  • After 2 hours, orders enter production and cannot be canceled, modified, or refunded.

This includes changes to:

  • Size

  • Design selection

  • Shipping address

  • Quantity

Please double-check your order details before completing checkout.

6. Order Not Received

If your order has not arrived within the estimated delivery timeframe:

  • Please contact us within 30 days of the order date.

  • We will investigate the shipment with the carrier.

If the package is confirmed lost, we will offer either:

  • A replacement shipment, or

  • A full refund

Refunds are typically processed within 5–10 business days, depending on your financial institution.

Basgiath Sweatshirts is not responsible for delivery issues caused by incorrect addresses provided at checkout.

7. Refund Processing

Once your return is approved:

  • Refunds will be issued to the original payment method.

  • Processing time is typically 5–10 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

You will receive email confirmation once your refund has been processed.

8. Return Shipping Responsibility

If the return is due to:

  • Our error (defective, damaged, incorrect item) — we cover return shipping costs.

  • Customer-related reasons — the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Return instructions and address will be provided by our support team after your request is approved.

9. Policy Time Limit

All claims for damaged items, missing packages, or return requests must be submitted within 30 days of delivery.

After 30 days, we may not be able to offer a refund or replacement.

10. Contact Information

If you have any questions regarding this Return & Refund Policy, please contact us:

Website: https://basgiathsweatshirts.com

Brand: Basgiath Sweatshirts

Address: 4004 Red Pony Ct, Las Vegas, NV 89110, United States.

Email: [email protected]

Hours: 9AM to 5PM EST

Our support team responds within 24–48 business hours (Monday–Friday).

Basgiath Sweatshirts is committed to transparent policies, fair resolutions, and secure transactions. We value your trust and strive to provide a professional and reliable shopping experience.